many operators have lamented now is not good business to do, because it is more and more captious customers, after all, the current can provide the service shop is more and more selective, customers were naturally picky. In the face of customer critical, as an operator, if you want to be a good solution, you need to know why customers will be picky. In fact, the customer after the analysis of the breakdown is a specific classification, different situations need to be treated differently.
modern business rule "customer is God", so even if the critical customer not love, be patient reception. Why customers are picky about their reasons, the sales staff should pay attention to observe, do more exchanges, accurately capture God’s intentions, in order to provide the appropriate commodity trading. According to the daily business experience, I focus on the customer is divided into stages of critical, specific, critical, critical and emotional picky.